Dynex DX-EBNBC User Manual download pdf (Page 23)

Troubleshooting

For more information about setting up an SSID, refer to your router manufacturer’s user

guide.

The Link LED is solid, but you cannot connect to the

Internet

If you have a signal but cannot get online or obtain an IP address, the problem may be that

there is a mismatch between the encryption key settings in your computer and wireless

router.

Check the WEP key settings to see if they match. The key is case-sensitive and the spelling on

each computer and wireless router must be exactly the same in order for the card to connect

to the router. For more information about encryption, see “Securing your Wi-Fi® Network” on

page 13.

The data transfer is sometimes slow or the signal strength

is poor

Wireless technology is radio-based, which means connectivity and the throughput

performance between devices decreases when the distance between devices increases.

Other factors that cause signal degradation are obstructions such as walls and metal

appliances. As a result, the typical indoor range of your wireless devices will be between 100

to 200 feet. Note also that connection speed may decrease as you move farther from the

wireless router.

In order to determine if wireless issues are related to range, we suggest temporarily moving

the computer, if possible, to 5 to 10 feet away from the wireless router. See “Placement of

your wireless networking hardware for optimal performance” on page 20.

Changing the wireless channel - Depending on local wireless traffic and interference,

switching the wireless channel of your network can improve performance and reliability. The

default channel the router is shipped with is channel 11. You may choose from several other

channels depending on your region; see your router's (or access point's) user manual for

instructions on how to choose other channels.

Limiting the wireless transmit rate - Limiting the wireless transmit rate can help

improve the maximum wireless range, and connection stability. Most wireless cards have the

ability to limit the transmission rate. To change this property, click Start, Control Panel,

Network Connections, then double-click your card's connection. In the Properties dialog,

select the Configure button on the General tab (Windows 98 users will have to select the

Wireless Card in the list box and then click Properties), then choose the Advanced tab and

select the rate property. Wireless client cards are usually set to automatically adjust the

wireless transmit rate for you, but doing so can cause periodic disconnects when the wireless

signal is too weak; as a rule, slower transmission rates are more stable. Experiment with

different connection rates until you find the best one for your environment; note that all

available transmission rates should be acceptable for browsing the Internet. For more

assistance, see your wireless card's literature.

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Dynex DX-EBNBC User Manual Page 23